Warranty
TeraHome provides a 365-day limited product warranty from the date of purchase for eligible products, in addition to your rights under Australian Consumer Law.
Standard Warranty (365 Days)
The warranty covers manufacturing defects only and does not cover misuse, installation error, or normal wear and tear.
Warranty claims may be declined where:
- Installation was not completed by a licensed plumber
- Installation does not comply with AS3500 or relevant building standards
- The product was installed incorrectly
- Repairs or adjustments were performed by an unlicensed person
- Inappropriate or abrasive cleaning products were used
- Variations within manufacturing tolerances (including Vitreous China tolerances under AS1976 ±5mm)
- Claims are outside the standard service area unless agreed in writing
Proof of purchase is required for all warranty claims.
Extended Warranty
Registered customers and approved trade partners may be eligible for an additional 12-month extended warranty on selected products. Extended warranty requires account registration and eligibility approval, and does not extend coverage beyond manufacturing defects.
Make a claim
Email [email protected] with photos, SKU, and purchase date, or start via Contact. See also Refund & Returns.